In order to gain competitive advantage and achieve customer satisfaction, technology companies must create dedicated product support teams that can quickly respond to a customer’s problems and deliver comprehensive product support solutions. Diginuvo’s product support service enables its clients to provide reliable, high-quality product support and product maintenance services to their end customers.

Our Product Support and Maintenance Service Offering

Diginuvo’s extended product support offering was specifically developed for software products, and our product support team is a combination of domain and technology experts. We deliver product support and maintenance services in the following ways:

24x7 Product Support and Maintenance

• Early product support and maintenance planning
• Toll-free telephone product support
• Web based live chat and call back service

Level II and III Product Support

• Remote and on-site product support
• Reactive and proactive product support
• Response time driven product support
• Troubleshooting and continuing product maintenance
• Database administration
• Website management

Network Management and Support

• Network engineering and capacity planning
• Fault management (alarm monitoring and response, log capture and reporting, root cause analysis)
• Configuration management (provisioning, traffic engineering, bandwidth management)
• Accounting management (network policy enforcement, usage statistics capture and reporting)
• Performance management (load balancing, alarm threshold update, OS patch, software upgrade)
• Security management (AAA, cryptographic key distribution, digital certificate management)