Diginuvo’s state-of-the-art OSS/BSS solutions help transform large-scale service providers into lean operators by streamlining business processes and automating operations. Our TM Forum Frameworx compliant solution enables the service providers to replace legacy systems for integrated service management. In addition, we provide customization and deployment of third-party off-the-shelf products (e.g., MetaSolv M6, Amdocs, Comptel, Infovista, CA/Oblicore, Remedy), southbound integration with network infrastructure, northbound integration with existing OSS/BSS products, integration of heterogeneous parts (e.g., billing, provisioning, etc.) into one end-to-end solution, 24/7 tech support, and modernization/re-engineering of legacy OSS/BSS systems.

• Service Fulfillment

  • Inventory Management: Diginuvo delivers streamlined, integrated network planning process from service requirements to network build outs. Our network inventory management system stores up-to-date network and service inventory information, and is integrated with the provisioning and network management systems. We offer inventory consolidation, migration,inventory centric integration and auto-discovery and reconciliation solutions.

  • Activation and Provisioning:Diginuvo integrates and deploys COTS products for activation and provisioning. Our expertise includes implementation of MetaSolv 5.0 core modules, customization of Axiom O2S/IMS, development, and deployment using e*Insight for order management and provisioning. We implement the optimized solutions to manage services over multi-domain, multi-protocol and multi-vendor networks

• Service Quality Management:

  • With our expertise in SLO, SLM and SLAs,Diginuvo helps service providers reduce SLA penalty with automated processing of KPI data and QoS/SLA parameters. Our SQM solutions provide seamless integration with a wide range of data sources,including NMS, ERP, CRM, and billing systems.

• Billing:

  • Diginuvo offers customized billing and mediation solution ideally suited for multi-service and multi-vendor networks. The framework includes prepaid and post paid billing solutions, content rating, and CDR/SDR processing.

• Customer Care
  

  • Diginuvo provides a comprehensive customer care solution that encompasses new customer sign-ups, account terminations, invoicing, collection, invoice resolution, web-based monitoring of call logs, trouble tickets, and automated customer satisfaction surveys.